Question 1

What is Zemmer?

Accepted Answer

Zemmer is a Luxembourg platform for buying a property together. We match people who cannot buy alone into groups that can, help them agree on co-ownership terms and hand the group to the selling agency.

Question 2

How does the co-ownership matching work?

Accepted Answer

When you apply for a property, we compare you with every other applicant. We first check that a group can afford the property together, then how well its members would live and own together. The best groups are proposed to their members.

Question 3

Is my data safe on Zemmer?

Accepted Answer

Absolutely. We implement industry-standard security measures including encrypted connections, secure payment processing through Stripe, and full GDPR compliance. You can download or delete your data at any time from your profile.

Question 4

How does Zemmer make money?

Accepted Answer

Zemmer charges a fee only when a deal goes through. Browsing, building your profile and applying are free.

Question 5

How can I contact support?

Accepted Answer

You can reach our support team at support@zemmer.com. We typically respond within 24 hours on business days. For urgent matters, you can also reach us through our social media channels.

Question 6

Can I co-own a property with friends?

Accepted Answer

Yes! When applying for a property, you can specify roommate usernames. Our matching system also considers group compatibility when pairing co-owners.

Question 7

How much does it cost to subscribe?

Accepted Answer

We offer a free 30-day trial for new users. After that, subscriptions start at €8.99/month via bank transfer or €9.99/month via Stripe.

Question 8

What happens if a co-owner wants to sell their share?

Accepted Answer

Our platform facilitates share transfers between co-owners. You can list your share for sale and our matching algorithm will find compatible buyers.

Question 9

Is Zemmer available outside Luxembourg?

Accepted Answer

Currently, Zemmer focuses on the Luxembourg real estate market. We plan to expand to other European markets in the future.

Question 10

How do I delete my account?

Accepted Answer

You can delete your account from your profile page under the Danger Zone section. This action is permanent and will remove all your data.

Frequently Asked Questions